FAQ

You will receive an e-mail confirming your order. Please be sure to include a correct e-mail address, or you will not receive a confirmation. If you do not receive a confirmation e-mail, please contact us by e-mail or at 301-632-6757.

After you login on the right, click on My Orders.

You will not be charged for an item until it is in stock.

All returns must be sent to the address below. Returns sent to any other address may have a rerouting fee applied.

ACE Returns
ATTN: Jen Christine / Fulfillment
3650 West Market Street
York, PA 17404

Member discounts are offered to current faculty, staff and students at ACE Member institutions. During checkout, you will be prompted to select your institutional affiliation. We invite you to learn more about ACE membership.

NO, ACE does not accept purchase orders. All orders are processed online and paid for by credit card.

Yes, ACE and its publishing partner, Rowman & Littlefield Education, produce the highly regarded ACE Series on Higher Education, books and guides for college and university leaders. They can be ordered directly from Rowman & Littlefield Education. Browse the 2012-2013 catalog of the ACE Series and place orders at www.rowman.com

Shipping charges are based on the total weight of your product and your shipping address.  The shipping cost is calculated in real-time with the shipping vendor of your choice between FedEx or USPS upon checkout.  There may be more than one shipping method available to provide you with the lowest price per vendor.